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Last Updated: 2nd September 2026
This document sets out the terms and conditions applicable to the Loan (defined below) provided by Meghdoot Mercantile Private Limited, a company incorporated under the Companies Act, 1956, having its registered office at 3C, 11th floor, 10, CAMAC STREET, INDUSTRY HOUSE, 11TH FLOOR, KOLKATA – 700017 and Corporate Identification Number (CIN) U51909WB1996PTC076952 (“Meghdoot”, “Company” or “Lender”). Meghdoot is registered with the Reserve Bank of India (“RBI”) as a Non-Banking Financial Company (“NBFC”) under Section 45-IA of the Reserve Bank of India Act, 1934, bearing Certificate of Registration No. B-05.03357.
Meghdoot offers short-term, unsecured credit facilities to eligible persons (“you” or “Borrower”) who are approved and authenticated based on Meghdoot’s applicable prevailing internal policies and processes (collectively, “Policies”), through its website and/or mobile application (“Platform”). The Lender reserves the right to refuse or reject any Application Form, notwithstanding the Applicant satisfying the eligibility criteria. All persons using the Platform and availing the Loan are subject to the terms and conditions set out herein (“Terms and Conditions” or “T&Cs”).
You confirm that you have carefully read and fully understood all the terms and conditions listed herein and that the following provisions shall be applicable to you in the capacity of a Borrower. These T&Cs must be read together with the Key Fact Statement (KFS), Sanction Letter and any other Loan Documents issued to you, and in case of any conflict, the KFS shall prevail to the extent of such conflict, in line with applicable RBI norms.
1.1 “Application Form” means the application form as prescribed by the Lender from time to time and filled in by the Borrower/s to avail the Loan, whether through the Platform or otherwise.
1.2 “Applicant/s”, “Borrower/s” or “Co-Borrower/s” means any Person whose Application Form, either as Borrower or Co-Borrower, has been processed according to the prescribed Eligibility Criteria and to whom the Loan has been sanctioned and/or disbursed by the Lender, and shall include his/her/their heirs, executors, administrators and legal representatives.
1.3 “Annual Percentage Rate” or “APR” means the annualised cost of the Loan to the Borrower, including the Rate of Interest and all other charges associated with the credit facility, computed and disclosed in the manner prescribed by the RBI.
1.4 “Cooling-Off / Look-Up Period” means the period, of a minimum duration determined by the Board of the Lender in accordance with applicable RBI directions, during which a Borrower may exit the Loan without penalty, as further described in Clause 8.
1.5 “Delayed Payment Charges” means the additional amount payable by the Borrower/s to the Lender on account of any delay in payment of any Instalment/Repayment Amount, levied in accordance with the Lender's Board-approved policy charges and intimated to the Borrower/s.
1.6 “Designated Bank Account” means the bank account of the Borrower/s identified and designated as such to the Lender, into which the Loan is disbursed and from which repayments are made.
1.7 “Eligibility Criteria” means the minimum eligibility criteria set forth by the Lender to assess the creditworthiness of an Applicant/s, subject to change from time to time at the sole discretion of the Lender.
1.8 “Fee” means the aggregate amount payable by the Borrower/s to the Lender, as disclosed in the Application Form/Key Fact Statement, towards processing fee, servicing fee, convenience fee and such other charges as may be applicable.
1.9 “Instalment” or “Repayment Amount” means the principal, Fee and interest payable at the interval(s) specified in the Sanction Letter/repayment schedule during the tenor of the Loan, whether as a single bullet repayment on the Scheduled Due Date or in multiple instalments, towards repayment of the Outstanding Balance.
1.10 “KYC” means the Know Your Customer policy adopted by the Lender, as amended from time to time by the Reserve Bank of India.
1.11 “Key Fact Statement” or “KFS” means the statement of key facts of the Loan, in simple and easily understandable language, provided to the Borrower in the standardised format prescribed by the RBI, prior to execution of the loan agreement.
1.12 “Lender” means Meghdoot Mercantile Private Limited, or, as applicable, the RBI-regulated Lender named pursuant to the Introduction above on whose behalf Meghdoot acts as Lending Service Provider.
1.13 “Loan” means the short-term, unsecured credit facility granted by the Lender to the Borrower, for a principal amount and tenor as specified in the Sanction Letter.
1.14 “Loan Documents” means these T&Cs, the Application Form, Sanction Letter, Key Fact Statement, account statements, and all other documents, instruments, certificates, guarantees and agreements executed and/or delivered by the Borrower/s, Guarantor/s or any third party in connection with the Loan.
1.15 “Outstanding Balance” means the balance of the Loan outstanding, together with all amounts payable by the Borrower/s to the Lender, including principal, interest, Fee, other Charges, costs and expenses.
1.16 “Payment” means any payment towards the Repayment Amount or other charges in respect of the Loan, made through any mode approved by the Lender, including UPI, NACH, e-mandate or Standing Instruction.
1.17 “Person” means any individual, corporation, partnership, company under the Companies Act, 2013, trust, unincorporated organisation, Hindu undivided family, or any Governmental Authority or political subdivision thereof.
1.18 “Pre-Payment” means payment of the entire Outstanding Balance, including the Rate of Interest, Fee and other charges, prior to the last Scheduled Due Date, in accordance with Clause 7.
1.19 “Rate of Interest” or “Interest” means the rate at which interest on the Loan is payable by the Borrower/s to the Lender, as mentioned in the Sanction Letter/KFS, as may be varied from time to time with prior intimation to the Borrower/s.
1.20 “Recall” means the right of the Lender, at any time during the currency of the Loan and in accordance with applicable law, to cancel the Loan facility, with or without reasons, and declare all obligations of the Borrower immediately due and payable.
1.21 “Repayment Instrument” means the National Automated Clearing House (NACH) mandate, Unified Payments Interface (UPI) Autopay mandate, e-mandate, Standing Instruction, or any other electronic debit/collection mechanism as notified by the RBI or National Payments Corporation of India from time to time, through which repayments are collected.
1.22 “Sanction Letter” means the letter/digitally signed communication issued by the Lender sanctioning the Loan, setting out the principal amount, tenor, Rate of Interest, Fee and other relevant terms.
1.23 “Scheduled Due Date” means the date(s) on which the Repayment Amount, together with any other costs, charges, Fee and expenses, is due and payable by the Borrower to the Lender, as specified in the Sanction Letter.
1.24 “Unsecured Loan” means a Loan that is not secured, in whole or in part, by any collateral, mortgage, pledge, hypothecation, lien or other security interest over any movable or immovable asset of the Borrower, and is extended solely on the basis of the Lender's assessment of the Borrower's creditworthiness and repayment capacity.
2.1 Privacy Policy: You agree and acknowledge that availing of the Loan facility is contingent upon your acceptance of, and continuous adherence to, these T&Cs and other relevant documentation published on the Platform, including the Lender's privacy policy (“Privacy Policy”), as may be updated from time to time.
2.2 Eligibility: You represent and warrant that you are competent and eligible to enter into a legally binding agreement and be bound by these T&Cs. You represent and warrant that all particulars, information and details given in the Application Form are true, correct and accurate, and that you have not withheld or suppressed any material or relevant information from the Lender.
2.3 Nature of the Facility – Short-Term and Unsecured: You acknowledge and agree that the Loan is a short-term, Unsecured Loan extended by the Lender based solely on its assessment of your creditworthiness, income and repayment capacity, and is not secured by any collateral, mortgage, pledge, hypothecation or other security interest over any asset. Given its unsecured and short-tenor nature, the Rate of Interest, Fee and other charges applicable to the Loan may be higher than those applicable to secured or longer-tenor credit facilities, to reflect the credit risk assumed by the Lender. The specific tenor, principal amount, Rate of Interest, APR and Fee applicable to your Loan shall be as set out in your Sanction Letter and Key Fact Statement.
2.4 Credit Limit: You understand and agree that: (a) the amount and tenor of the Loan facility offered to you are subject to the Lender's sole discretion and internal Eligibility Criteria; and (b) the Lender may, at its sole discretion, reduce or Recall the Loan facility at any time, with prior intimation and without being obliged to assign any reason therefor, subject to applicable law.
2.5 Loan Facility and Disbursement: Your application for the Loan shall be processed in accordance with the Policies. Upon approval and a valid disbursement request made by you through the Platform, the Loan amount shall be disbursed directly to your Designated Bank Account, without routing through any pass-through or pooled account of the Lender, any Lending Service Provider or other intermediary, in accordance with applicable RBI directions. Each disbursement shall be treated as a separate loan identification number issued on the date of actual disbursement.
2.6 Key Fact Statement: Prior to execution of the loan agreement, the Lender shall provide you with a Key Fact Statement setting out, in a standardised and simplified format, the principal amount, tenor, Rate of Interest, APR, all applicable Fee and charges, and the repayment schedule. You are advised to read the KFS carefully before accepting the Loan.
2.7 Rate of Interest: The Rate of Interest applicable to your Loan shall depend on the Lender's internal risk-gradation and credit assessment of you as a Borrower, and shall be disclosed to you prior to disbursement in the Sanction Letter and KFS. The Lender shall be entitled to revise the Rate of Interest for future Loans at its discretion and in accordance with applicable law; any change to the Rate of Interest applicable to an existing, disbursed Loan shall only be made in accordance with the terms of the relevant Sanction Letter and with prior intimation to the Borrower.
2.8 Direct and Indirect Taxes: The Borrower shall bear and pay any and all taxes, duties, cesses or levies, including stamp duty, GST and other applicable levies, payable in relation to the Loan.
3.1 Repayment of the Loan shall be made either as a single bullet repayment of principal, interest and Fee on the Scheduled Due Date, or through Instalments, as specified in the Sanction Letter/KFS applicable to your Loan, time being of the essence, through the Repayment Instrument registered by you in favour of the Lender.
3.2 You shall not instruct the Lender or your bank to withhold, cancel or dishonour any Repayment Instrument. Any non-presentation or delayed presentation of the Repayment Instrument, for any reason, shall not affect your liability to pay the Repayment Amount on or before the Scheduled Due Date.
3.3 The Lender shall be authorised to present the Repayment Instrument for the Repayment Amount on or after the relevant Scheduled Due Date. If a registered mandate/Repayment Instrument expires or lapses before full repayment, you shall register a fresh Repayment Instrument of like effect within 7 (seven) days of the Lender's request.
3.4 If you wish to modify or replace the Repayment Instrument registered with the Lender, you may do so on payment of applicable swap/modification charges, if any, as stipulated in the Sanction Letter, together with applicable taxes.
3.5 You shall not dispute the Lender's method of calculating the Repayment Amount, Outstanding Balance or APR, save in the event of a manifest computational error, which shall be raised through the grievance redressal mechanism set out in Clause 20.
3.6 You shall be liable to pay dishonour/bounce charges, as disclosed in the KFS, for each instance of dishonour of a Repayment Instrument. In addition, you shall be liable for Delayed Payment Charges on the overdue amount from the Scheduled Due Date till the date of actual receipt/realisation of payment, in accordance with Clause 6 and the Lender's Board-approved policy on other charges.
3.7 Where a Repayment Instrument is dishonoured and you register or issue another in its place, the Lender may retain a record of the dishonoured instrument and deal with it as it deems fit, in accordance with applicable law.
3.8 On foreclosure or closure of the Loan, the Lender shall cancel/release any Repayment Instrument or mandate held in respect of the Loan within 30 (thirty) days of receiving your request, or such shorter period as may be prescribed under applicable law.
3.9 Without prejudice to the repayment schedule specified in the Sanction Letter, the Lender shall be entitled to demand repayment of the entire Outstanding Balance in the circumstances set out in Clause 9 (Event of Default) or as otherwise permitted under applicable law and the Loan Documents.
3.10 If any information supplied by you regarding income, employment, identity or any other particular is found to be incorrect or false, the Lender shall, at its discretion and subject to applicable law, be entitled to Recall the entire Loan.
3.11 Where a Co-Borrower and/or Guarantor is named in the Loan Documents, the Borrower, Co-Borrower and Guarantor(s) shall be jointly and severally liable to the Lender for repayment of the entire Outstanding Balance.
The Borrower shall comply with the following requirements:
5.1 The Loan amount disbursed to you shall be used strictly for the purpose(s) stated in the Loan Documents, being your personal, bona fide, non-commercial requirements. The Loan facility shall not be used for:
5.2 The Lender reserves the right to seek evidence of end-use of the Loan and to Recall the Loan in the event of a breach of this Clause 5.
6.1 Interest shall accrue from the date of disbursement of the Loan (or part thereof) and shall be computed on the basis of a year of 365 (three hundred and sixty-five) days and the actual number of days elapsed, at such intervals as may be specified in the Sanction Letter.
6.2 If you fail to pay any amount payable under the Loan Documents on or before the Scheduled Due Date, you shall be liable to pay Charges as disclosed in the KFS and Sanction Letter, levied in accordance with the Lender's Board-approved policy on charges. In line with applicable RBI norms, Charges shall be levied on the overdue amount only, shall be reasonable and non-discriminatory, and shall not be capitalised for the purpose of computing further interest (i.e., no compounding of charges/interest on interest on the overdue amount, save as may be separately permitted under applicable law).
6.3 The Lender shall intimate you of instances of non-payment/delay through SMS, e-mail or such other mode as recorded with the Lender, along with the applicable Charges, and shall provide reasonable opportunity to make good the default before initiating recovery measures.
7.1 You may prepay/foreclose the Loan, in whole or in part, in accordance with the Lender's Policies and applicable statutory guidelines.
7.2 On Pre-Payment, you shall pay the Lender the outstanding principal (computed on a reducing-balance basis), accrued interest up to the date of Pre-Payment, and any other sums due, together with Pre-Payment/foreclosure charges, if any, as disclosed in the Sanction Letter/KFS at the time of availing the Loan.
Pre-Payment/foreclosure charges applicable: Nil
7.3 The Lender shall be entitled to appropriate any amount prepaid first towards accrued interest and Fee, and thereafter towards the principal outstanding, or in such other manner as the Lender may determine in accordance with applicable law.
8.1 In accordance with the Reserve Bank of India (Digital Lending) Directions, 2025 (as amended/replaced from time to time), you shall be given an explicit option to exit the Loan during an initial “cooling-off period”, without payment of any penalty, by paying the disbursed principal and the proportionate APR for the period the Loan was availed.
8.2 The duration of the cooling-off period shall be as determined by the Board of the Lender, subject to a minimum of 1 (one) day, and shall be specified in the Sanction Letter/KFS issued for each Loan.
8.3 The Lender may retain a reasonable, one-time processing fee (if disclosed upfront in the KFS) where you exercise the option to exit during the cooling-off period; no other penalty shall be charged.
8.4 Where you continue with the Loan beyond the cooling-off period, Pre-Payment shall continue to be permitted in accordance with Clause 7 above.
9.1 On and at any time after the occurrence of an Event of Default, the Lender may, with or without notice to you (save where notice is mandated under applicable law) and with or without the intervention of a court, Recall the Loan facility. In such event, your entire Outstanding Balance shall become immediately due and payable.
9.2 For the purposes hereof, an “Event of Default” shall mean any of the following:
9.3 In the event of any fraudulent or suspicious transaction under the Loan facility, the Lender reserves the right to suspend/cancel the Loan and take such action as it deems fit under applicable law, including reporting to relevant authorities.
9.4 Upon occurrence of an Event of Default, the Lender shall be entitled to declare the entire Outstanding Balance immediately repayable, and where you fail to make such payment within the cure period (if any) specified in the Sanction Letter, the Lender may, subject to applicable law and RBI's recovery/outsourcing norms, exercise any right or remedy available to it, including engaging authorised recovery agents (details of whom shall be intimated to you in advance).
9.5 You shall be liable for reasonable legal and other costs and expenses actually incurred by the Lender as a result of your default or the exercise of the Lender's remedies, subject to applicable law.
10.1 Upon your explicit consent, obtained during the registration/application process, the Lender may collect credit information relating to you from Credit Information Companies and other third-party partners, solely to assess your eligibility for the Loan.
10.2 The Lender/Platform shall seek access to your device's camera, microphone, location or other permissions only where strictly necessary for onboarding/KYC purposes, and only with your explicit, specific consent obtained at the time such access is sought; access to contact lists, call logs, gallery/photo storage or SMS data shall not be sought, in accordance with applicable RBI directions on digital lending.
10.3 Where you provide such consent, the Lender shall use the information solely for assessing your eligibility for the Loan or for purposes disclosed to you at the time of collection. You may withdraw consent at any time; upon withdrawal, the Lender shall cease further collection, save that data already lawfully collected may continue to be retained and processed strictly in accordance with the Lender's Privacy Policy and applicable law, including the Digital Personal Data Protection Act, 2023.
10.4 You give your explicit consent to the Lender to search for and download your records from the Central KYC Registry (CKYCR) and to conduct Aadhaar-based KYC authentication through appropriately licensed third parties, in accordance with applicable law.
10.5 Data collected from you shall be stored within India; where any data is processed outside India in accordance with applicable RBI directions, it shall be deleted from the overseas server and a copy retained in India within the timelines prescribed by the RBI.
11.1 The Platform may contain links to third-party websites or portals not owned or controlled by the Lender or its affiliates. You acknowledge that the Lender has no control over, and assumes no responsibility for, the content, privacy policies or practices of any such third-party websites, and you release the Lender from any liability arising from your use of such third-party websites.
12.1 All wordmarks, logos, trade names and service marks (collectively, “Marks”) displayed on the Platform are the property of the Lender or its licensors. You are prohibited from using any Marks for any purpose without the Lender's express prior written permission. All content, including software, available on or through the Platform (collectively, “Content”) is protected under applicable intellectual property law.
13.1 You shall not transfer or assign your rights or obligations under the Loan. The Lender shall be entitled, subject to applicable RBI directions on assignment/securitisation of standard assets, to sell, assign, securitise or otherwise transfer, in whole or in part, its rights and interest in the Loan/Outstanding Balance to any third party of its choice, with notice to you as may be required under applicable law.
13.2 The Lender shall be entitled to appoint one or more third parties, including recovery agents complying with applicable RBI fair-practice and outsourcing norms, and to delegate to such parties the right to collect on the Lender's behalf any unpaid Repayment Amount, subject to prior intimation to you of the identity of such authorised agent.
14.1 The Borrower and the Lender agree to comply with all applicable laws and regulations in force from time to time, including any amendment thereto. The Borrower shall indemnify the Lender in respect of any loss, claim or expense arising from the Borrower's non-compliance with applicable law.
14.2 Any Instalment/Repayment Amount shall stand increased by any incremental tax, duty, cess or levy that becomes applicable to the Loan after the date of disbursement, to the extent permitted under applicable law and disclosed to the Borrower.
15.1 The Borrower and Guarantor(s) undertake to indemnify the Lender in respect of all statements, representations, warranties and undertakings made in the Application Form, these T&Cs and any other Loan Document.
15.2 The Borrower/Guarantor(s) shall execute, deliver and perform such further acts or documents as the Lender may reasonably require to give effect to these T&Cs or any other Loan Document.
16.1 Any notice or communication from the Lender to the Borrower/Guarantor(s) shall be sent to the latest address, e-mail address or registered mobile number available in the Lender's records, and shall be deemed delivered: (a) immediately, if sent by e-mail, SMS or through the Platform/app notification; or (b) upon expiry of 48 (forty-eight) hours of dispatch, if sent by registered post/courier. You shall promptly intimate the Lender of any change in your address or contact details.
17.1 As a pre-condition to the grant of the Loan, the Lender requires the Borrower's and Guarantor's (if any) consent to disclosure of information and data relating to the Borrower/Guarantor, the Loan availed, obligations assumed, and any default committed.
17.2 Accordingly, the Borrower and Guarantor(s) have no objection to disclosure by the Lender of: (a) information and data relating to the Borrower/Guarantor; (b) information relating to any credit facility availed or to be availed; (c) information relating to obligations assumed; and (d) information relating to any default, to such persons and in such manner as the Lender may deem appropriate and as permitted under applicable law.
17.3 The Borrower and Guarantor(s) declare that the information and data furnished by them to the Lender is true and correct.
17.4 The Borrower and Guarantor(s) acknowledge that the Lender is required under applicable law to report Loan account information, including repayment history, delays and defaults (including in respect of short-term/deferred-payment products), to Credit Information Companies authorised by the RBI, such as TransUnion CIBIL, Equifax, Experian, CRIF High Mark, which may use and process such information and furnish it, for consideration, to banks, financial institutions and other credit grantors, in accordance with the Credit Information Companies (Regulation) Act, 2005.
18.1 The Platform and the services rendered by the Lender are provided on an “as is” and “as available” basis. The Lender disclaims all warranties, express or implied, as to the service and all information, Loans and other content included in or accessible from the service, to the extent permitted under applicable law.
18.2 The Lender does not warrant that: (a) the Platform will meet your specific requirements; (b) the service will be uninterrupted, timely, secure or error-free; (c) results obtained from use of the service will be accurate or reliable; or (d) any errors in the technology will be corrected, save to the extent such warranty cannot be excluded under applicable consumer-protection law.
19.1 You agree to indemnify and hold the Lender and its officers, directors, employees, agents and affiliates harmless from and against claims, demands, losses, damages, penalties, costs or expenses arising out of or relating to: (a) your breach of any representation, warranty or covenant under these T&Cs; or (b) your violation of applicable law or the rights of a third party.
19.2 Subject to applicable law, and save in respect of the Lender's fraud, gross negligence or wilful default, the Lender shall not be liable to you for any indirect, incidental, special, punitive or consequential damages arising from: (i) errors, mistakes or inaccuracies of content; (ii) unauthorised access to the Lender's servers or to your personal/financial information stored therein; (iii) interruption or cessation of transmission to or from the Platform; or (iv) bugs, viruses or similar harmful code transmitted through the Platform by a third party.
20.1 The Lender has in place a Board-approved grievance redressal mechanism in accordance with the RBI (Digital Lending) Directions, 2025 and other applicable RBI fair-practice norms. In the first instance, any complaint or grievance relating to the Loan or the Platform may be raised with the Lender's Nodal Grievance Redressal Officer at:
Name: Ms. Anusha Shahi
E-mail: nodalofficer@meghdootmercantile.com
Phone: +91 96504 55199
Address: Office No - 425- 430, 453-455 Fourth Floor, Magneto Offizo, Magneto the Mall, Labhandih, Raipur- 492001, Chhattisgarh.
20.2 The Lender shall endeavour to resolve your grievance within 30 days, or the timeline prescribed under applicable RBI norms of receipt.
20.3 If you are not satisfied with the resolution provided, or do not receive a response within the timelines above, you may escalate the complaint to the Reserve Bank of India through the Complaint Management System (CMS) at cms.rbi.org.in, or the Sachet portal at sachet.rbi.org.in, or approach the RBI Ombudsman under the Reserve Bank – Integrated Ombudsman Scheme, as applicable.
20.4 Where the Lender engages a Lending Service Provider or other outsourced partner in connection with the Loan, the name and contact details of such partner's nodal grievance officer, if any, shall also be displayed on the Platform, and the Lender shall remain fully responsible for redressal of your grievance regardless of such engagement.
21.1 Security: The Lender employs appropriate technical and organisational measures to protect information collected from you. However, no method of transmission over the internet or electronic storage is entirely secure, and the Lender cannot guarantee absolute security.
21.2 Right to Deny: The Lender retains the right, at its sole discretion, to deny access to the Loan facility at any time and for any reason, including breach of these T&Cs or applicable law.
21.3 Interpretation: References in these T&Cs to a Clause shall be to a Clause of these T&Cs, unless otherwise indicated.
21.4 Effective Date: These T&Cs shall bind the Borrower and the Lender from the date of sanction/disbursal of the Loan, and shall remain in force until all monies due and payable to the Lender are fully and finally paid to the Lender's satisfaction.
21.5 Successors: The Borrower, and his/her/their heirs, legal representatives, executors, administrators and successors, shall be bound by all covenants in these T&Cs.
21.6 Non-Waiver: Any omission or delay by the Lender in exercising any right, power or remedy shall not constitute a waiver of that right, power or remedy.
21.7 Confidentiality: The Lender shall exercise reasonable care in handling confidential information, save that the Lender may disclose such information: (a) to its affiliates; (b) to prospective transferees/assignees of the Loan; (c) as required by law or governmental/regulatory direction; and (d) as reasonably necessary to exercise its remedies under the Loan Documents.
21.8 Costs and Expenses: The Borrower shall, on demand, pay the Lender reasonable costs and expenses (including legal costs) actually incurred for enforcement of these T&Cs and recovery of the Loan, subject to applicable law.
21.9 Amendments: These T&Cs may be amended by the Lender at any time, with such amendment taking effect prospectively. The Lender shall notify the Borrower of any material variation or amendment in accordance with applicable law.
21.10 Revocation of Sanction: The Lender may revoke the sanction and/or vary the terms of the Loan facility if there is a material change in the purpose of the Loan, if information supplied by the Borrower is found incorrect, incomplete or misleading, or if there is a breach of these T&Cs.
21.11 Refund Policy: If a Borrower makes an excess payment against a Loan account, the Borrower may contact the Lender at legal@meghdootmercantile.com. The Lender shall endeavour to reconcile such excess payment within 30 (thirty) days of receipt of the request, and refund any excess amount, after reconciliation, to the Borrower's source account.
21.12 Governing Law & Jurisdiction: These T&Cs shall be governed by and construed in accordance with the laws of India. Courts at Raipur, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these T&Cs, without prejudice to any right the Borrower may separately have to approach the RBI Ombudsman/consumer fora of competent jurisdiction.